We ship to any location or country that accepts United States Postal Service Priority Mail or United States Postal Service International Priority Mail.
Please make sure to input the correct shipping address. Many of the packages that are returned to us are marked “insufficient address”. You will be responsible for extra shipping costs incurred should an order be returned to us due to an input error on your part.
3. Estimated Delivery Times (Domestic Shipping)
· Standard Shipping: 4 to 10 business days
· Express Shipping: 3 to 6 business days
· Please allow additional time for shipments to Alaska and Hawaii, APO/FPO addresses and U.S. Territories
4. Shipping Notifications
We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.
Please research the products carefully before placing an order. We generally do not provide refunds or exchanges for incorrectly ordered goods or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues. The customer is ultimately responsible for researching the product specifications from the manufacturer and other resources and selecting the appropriate product to meet their requirements. For your convenience, we do provide manufacturer’s links for the majority of products sold in our store. If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of 20%-25% may be charged and other non-refundable costs incurred by us (i.e. Credit Card Handling Fee and Freight Costs) will be passed on.
6. Return of Faulty Goods (Under Warranty)
BEFORE returning any faulty goods to us you must initiate a return / warranty claim with our Service Department from My Returns / Warranty Claims section of the My Account page. You must select the faulty item from the list of products you have purchased and provide the faulty item's serial number (for those items that have a serial number) and as much information as possible about the fault / problem. Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide with instructions on returning the faulty item. The RA Number is valid for 7 days from the date of issue, in which time the faulty goods must be received by our Service Centre. The RA Number will not be extended or re-issued. The RA Number MUST be clearly displayed on the return package. Any goods returned without an RA Number will be not accepted and shipped back to you at your expense. Depending on the item we may require that it is returned with all original accessories. Our Service Centre reserves the right to reject incomplete or not properly packaged items.
A refund for the amount paid for the item or a replacement item will be provided at our discretion for any goods returned under store warranty. A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim and found to be faulty.
We accept faulty articles and pay back customer the money along with additional loyalty points for the inconvenience. But we do accept non faulty articles and customer account is flagged on multiple similar behavior. If we receive repeated requests for return of non-faulty goods, the customer can face blockage of his/her account.
7. Return of Non-Faulty Goods
Our Service Centres test for declared faults thoroughly, however, if they find the item to have no faults or intentional damage to the item, a $45 service fee may be charged and the non-faulty item will be shipped back to you at your expense If the item is found to be not faulty and the service fee is charged, you will be required to pay the service fee prior to the goods being shipped to you. If payment is not received within 30 days, the goods will be sold to recover the service fee and any difference will be refunded to you.
(*) 30 days return period starts from the date of shipping of the product from our warehouse.